Ticket Request Using Freshdesk
1. Login to Freshdesk
2. Create a New Ticket
3. New Ticket Request Console
a. Requester - Type client's name or email address. If client's information is not yet saved in the system, click "add new requester" option first.
b. Subject - Provide the subject/description of the ticket.
c. Type - Select what type on the list (question, incident, problem, feature request, lead)
d. Status - Select the status of the ticket (open, pending, resolved, closed, etc)
e. Priority - Set appropriate priority
f. Group - Set appropriate group
g. Agent - Select agent assigned for the new ticket
h. Description - Detailed description of the incident or request that will be forwarded to support.
i. Submit - Once everything has been properly documented and reviewed, press the submit button at the top.
4. Ticket Request Pending Resolution
**ticket summary and activities will be displayed on the main dashboard of freshdesk (open tickets, new ticktes, etc)
5. Once resolved, assigned or updated, client will received notification of the changes and the dashboard console will be updated.